Kaido Kart Refund Policy

Physical Products

We stand behind the quality of every product we sell. If your order arrives damaged, defective, or you receive the wrong item, we'll gladly help resolve the issue.

To be eligible for a refund or replacement, you must:

• Contact us within 24 to 48 hours after receiving your order.

• Provide your order number.

• Share clear photographs or videos showing the damaged, defective, or incorrect product, along with its original packaging.

• Cooperate with our support team if additional information is required.

Once your request has been reviewed, we may approve:

• A replacement product,

• An exchange for the same product (subject to availability),

• A partial refund, or

• A full refund,

depending on the nature of the issue and our verification process.

Refunds Will Not Be Approved In The Following Cases

Refund requests may be declined if:

• You simply changed your mind after purchasing the product.

• You no longer wish to keep the item.

• The product matches the description but does not meet your personal expectations.

• The request is submitted more than 48 hours after delivery.

• The product has been used, washed, damaged through misuse, modified, or returned without its original packaging where applicable.

• Minor variations in color, packaging, printing, or appearance occur due to screen settings, lighting, manufacturing batches, or product updates.

• The damage was caused after successful delivery.

Order Cancellation

Orders may only be cancelled before they have been processed or dispatched.

Once an order has been shipped, it cannot be cancelled and will instead be governed by this Refund Policy.

Digital product orders cannot be cancelled after purchase.

Refund Processing

Once your refund request has been reviewed and approved, the refund will be initiated to the same payment method used to place the original order.

Refunds generally take 7 to 10 business days to reflect in your account, depending on your bank, payment gateway, or financial institution.

If you do not receive your refund within this period, we recommend contacting your bank or payment provider first. If the issue remains unresolved, please contact our support team.

Quality Promise

Every product listed on KaidoKart is carefully selected with one goal—to deliver exceptional value without compromising quality.

We continuously improve our product selection, packaging, and customer experience so that every purchase feels worthwhile. Your trust is more valuable than any single order, and we are committed to resolving genuine issues fairly, transparently, and as quickly as possible.

Our aim is not just to sell products—but to build a community of anime fans who can shop with complete confidence.